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CLEVELAND – PCT and BASF are proud to announce the 2021 Technicians of the Year: Juan Arroyo, Massey Services, Orlando, Florida (residential category); Derek Foster, Northwest Exterminating, Marietta, Ga. (commercial grade); and Joe Avery, HomeTeam Pest Defense, Winter Garden, Florida (termite category). The annual awards are sponsored by BASF and recognize three technicians who excel in the commercial, residential and termite professional service categories.

“We are privileged to recognize Juan, Derek and Joe as this year’s Technicians of the Year,” said Brad Harbison, Senior Digital Editor and Managing Editor, PCT Magazine. “These three professionals are leaders in their businesses, and they are representative of the many men and women in the pest control industry who work every day to protect food, health and property.”

Joseph Schuh, Technical Services Manager for Professional and Specialty Businesses at BASF, said, “Congratulations to Juan, Derek and Joe. Your hard work and dedication to your business and your customers sets the industry standard.

Juan Arroyo, of Massey Services, is PCT’s Residential Technician of the Year. A member of the Massey team for 21 years, Arroyo is loved by his customers, who often compliment his friendly demeanor and ability to explain processes and treatments in detail. Examples of his selflessness are the occasions when he has volunteered his time to help other service centers located hours away from his home.

PCT’s commercial technician is that of Northwest Exterminating Derek Foster, which services everything from large warehouses to small one-room businesses. Foster, who has spent the past nine years at Northwest Exterminating, earns praise from colleagues and clients for her ability to “think outside the box” when solving difficult pest control problems.

Joe Avery, HomeTeam Pest Defense’s PCT Termite Technician of the Year, is highly regarded for his puzzle-solving abilities, including finding infestations in a house, garage, crawl space, etc., and then a ” backtracking” to find out how termites get out of the ground and into the house. He also became a leader in his office for his willingness to share his knowledge and guide others.

Learn more about each winner in the soon-to-be-published December issue of PCT Magazine. The 2021 program will launch in April. For more information about the program, email [email protected]

About the Program: For the past 25 years, PCT has recognized outstanding service professionals in the residential, commercial, and termite categories with our annual Technician of the Year awards. Each year, PCT receives dozens of nominations from pest control companies across the United States of varying sizes and makeups. Managers/owners were asked to rate service technicians in several areas, including: technical skills; communication skills; business/community service; and their mentoring role within the company. All entries are reviewed by a panel of pest control industry experts who determine the winners. The awards are sponsored by BASF.

Gary C. Lisi